After you have had your eye test and have received your glasses, what next?
Adjustments and Alterations
At Lichfield Street Opticians we offer a comprehensive aftercare service to all of our patients. If, after a few days of wearing your new spectacles you find that the frame does not sit quite right on your nose, or maybe it pulls on your ears, or if the position of the frame is affecting how your eyes see through your new lenses, do not despair. More importantly, do not suffer in silence! If your frame has slipped, or your eyes are not looking through the correct part of the lens, your spectacles will not be correcting your vision properly and you may end up worsening your eyesight.
Please come and see us at any time during opening hours and we will happily adjust your glasses for you. You don’t even need to book an appointment; just come on through and our dispensing staff will happily work with you to ensure your glasses give you the best vision possible. If you need any kind of advice related to your new spectacles, feel free to call us on 01902 420348. Our staff are on hand to assist you with any queries.
We recognise that sometimes, accidents happen. Mishaps that damage your frames - bending them out of shape; knocking out a lens or two; or even sending a small screw flying out - can be easily rectified by our dispensing staff. Just bring them in to us - again, you won’t need an appointment - and we will happily enact any simple repairs, even while you wait. We can also change / fit new nose pads if your current pads have fallen off or broken. What’s more, this service is free to all of our registered patients as a standard part of our Aftercare services.
Sometimes however, the frame may be damaged beyond our ability to repair in-house (such as if part of the frame has outright snapped). But this does not mean you will need to fork out for new glasses - we can send the damaged frames to one of out specialist partners who can repair the damage for you. There may be a small charge for this service however, usually around £20. If your lenses themselves have been damaged, speak to us - many lens designs have two year guarantees which allows us to replace your lenses for you, free of charge. If your child has damaged his or her glasses beyond repair, we can replace these once within his or her recall period on the NHS.